Responsible Gaming

Gaming Should Be Entertainment

At Royal Reels, we believe online casino gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we aim to provide an enjoyable experience, it's important to gamble responsibly and within your means.

Remember: The house always has a mathematical edge. Never gamble with money you cannot afford to lose.

Age Verification

Royal Reels is strictly for players aged 18 years and over (or the legal gambling age in your jurisdiction in New Zealand). We take age verification seriously to protect young people from the risks of gambling.

By accessing our site, you confirm that you are of legal age to gamble in your region and that you are not prohibited by law from doing so.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. If you recognise any of these warning signs in yourself or someone you know, it may be time to seek help:

• Chasing losses: Trying to win back money you've lost by gambling more
• Hiding gambling: Concealing your gambling activity from family or friends
• Loss of control: Being unable to stop gambling or stick to a budget
• Neglecting responsibilities: Missing work, school, or family commitments due to gambling
• Gambling with borrowed money: Using credit cards, loans, or borrowing from others to gamble
• Increasing stakes: Needing to bet more to get the same excitement
• Mood changes: Becoming irritable or anxious when unable to gamble
• Lying about gambling: Dishonesty with others about time or money spent gambling
• Financial problems: Falling behind on bills or facing debt due to gambling
• Using gambling to escape: Gambling to forget about problems or difficult feelings

Self-Help Tools & Features

Royal Reels provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a daily, weekly, or monthly limit on the amount you can deposit
• Loss Limits: Cap the amount you're willing to lose during a gaming session
• Reality Checks: Receive regular reminders about how long you've been playing
• Time-Out: Take a break from gambling for a period you choose (hours, days, or weeks)
• Self-Exclusion: Permanently or temporarily close your account if you need to stop gambling

To access these tools or for more information, please contact our customer support team or visit your account settings.

Support Organizations & Help

If you or someone you know is struggling with problem gambling, help is available. Please reach out to one of these trusted organisations:

New Zealand

• Problem Gambling Foundation (PGF): Free, confidential support for problem gambling
  Phone: 0800 664 262 | Website: www.pgf.nz
• Gambling Helpline: Free, confidential telephone counselling
  Phone: 0800 654 655 (24/7) | Website: www.gamblinghelpline.co.nz

International Support (for reference)

• GamCare (United Kingdom): www.gamcare.org.uk
• GamStop (United Kingdom): www.gamstop.co.uk
• Gambling Help Online (Australia): www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada): www.responsiblegambling.org
• National Council on Problem Gambling (United States): www.ncpgambling.org

Take Action Today

If you're experiencing difficulty with your gambling, or if someone you care about is struggling, please seek help now. It's never too late to reach out, and support is available.

Contact a helpline today: Call the Gambling Helpline on 0800 654 655 (available 24/7) or visit the Problem Gambling Foundation at www.pgf.nz

Your wellbeing is important to us. Gamble responsibly.